Helpdesk – 020 8287 3838

Our Helpdesk is on hand to deal with existing and new customers' specific property requirements, covering a diverse range of services from emergency reactive maintenance to larger project works.

The Helpdesk is manned between 08.00 and 18.00 hours, Monday to Friday and between 08.00 and 16.00 hours on Saturday. Outside of these hours, any emergency calls are handled by one of our on-call managers.

Utilising our IT and communication systems, our team are able to log all new job instructions and enquiries and deploy our mobile team of operatives to site within the Client's required response time.

Access to our comprehensive job database enables the team to provide current status of works in progress together with detailed information on works carried out historically.

Working in conjunction with our management team and site operatives, the role of our Helpdesk and support staff is to provide a high level of customer communication and service.